Also, the broadband's working - it was flaky a few hours ago, but it's fine now. - edited Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. My broadband is working, but my phone line isn't. I wonder if there's a board for 'Slowly being driven to distraction by the drip - drip - drip of incompetence'. You can order a fibre landline with Spark. ', Not sure where this post belongs. The installers said it would take an hour for the phone to start working. Aha! When I call my landline from my mobile or the internet telephone line, the handset rings twice (usually - sometimes it doesn't) and then stops ringing. Why they have the options displayed on their website to activate Call Protect Features when they know they dont work is crazy, they need to clearly state on their website that these features Do Not Work on Fibre only systems where no copper lines are supplied. I got fibre connected yesterday and the phone is still not working. Re: BT Infinity FTTP phone not working Your new master socket should have a switch to switch between your fibre phone line and your old copper line. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If it was the wiring into the house or the wall socket then surely the phone wouldn't ring at all, and my broadband would be down? Last Updated 2 minutes ago: BT (British Telecom) offers broadband internet, home phone and television service. Don't worry if your property doesn't have a phone line, needs a fibre line installed, or needs a Virgin Media cable connected - getting this sorted is quicker and less painful than you think. If that doesn't work The fastest way to solve this kind of problem is to contact the company you get your phone or broadband from. Trouble with these things, is that talking to BT is always a bit of a hit and miss affair. You can also start placing an order with us online, and we'll perform a line check to see whether you have a … Broadband not working? The ONT enables you to get our fibre broadband and phone services and connects to your BT Smart Hub. Please enter the phone number you’re having a problem with Please contact the company that sends you your bill. If the problem can’t be fixed online you'll be able to arrange an engineer visit. Extension leads can cause interference which lower your speed. Call your number from another phone. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. Highlighted. Since when did 'Please will you mend my phone' sound like 'Please will you disconnect my softphone and order BT Infinity. ‎21-09-2013 Phone line; Email; BT Cloud Voice We’ll start by running some tests on your BT Business phone line. I've put in an engineer's request now, and the problem seems to have moved to 'close to my home' and they say they'll fix it by the 26th, so I'll wait and see what happens. 999 calls. I've swapped out the ADSL filter (using another ADSL filter that I had from BT) and that doesn't solve the problem. If integrated wiring was not done, you can connect one phone to the Optical Network Terminal (ONT). I have searched for a fault in my area but all reported okay. BT (British Telecom) Outage Is BT (British Telecom) having an outage right now? I was just about to sign up for fibre broadband and phone and it's saying I have to have an engineer come round to change a box on the wall. Virgin Media (www.virginmedia.com) is the only major, widely available provider in the UK which offers broadband that doesn't need a phone line.. And if you're signing up to a broadband or phone package, you can often get it … BT Consumer fibre services without the need for landline phone. 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